Outsourcing IT Support
The engagement model is a crucial factor in outsourcing ‘Business IT support’. Conventional outsourcing models have not been successful. The primary reason is that it leads to loss of business control. Moreover, it is only helpful to reduce costs. Quality often takes a backseat. Companies now realise that the cost saved is not worth.
There is an alternative to the traditional model. This is called co-sourcing. In this model, the IT supplier provides resources to supplement the in-house IT team. There is no loss of business control. Moreover, the resources of the IT supplier work with the in-house IT team. There is effective knowledge transfer. Other advantages are that the IT supplier provides additional resources during the peaks of demand. Similarly, they will also be able to roll back those resources during the troughs of demand. The resources of the IT supplier will have wide exposure to different IT environments, by virtue of their experience of working for many clients. Therefore, they will be able to meet the different requirements, easily. The IT supplier’s global resource pool will be of help in servicing clients in different countries and requirements in terms of different skills sets and operating environments.
This is also advantageous as compared to engaging contractors supplied by manpower consultants. There is no accountability on the part of the contractor. Similarly the resources of the contractor may leave at an extremely short notice. This can lead to loss of business control. It can impact project deadlines and client satisfaction levels.
Many companies have realised the invaluable benefits of availing the service of business ‘Business IT support’ through the co-sourcing model. The resources of the co-sourcing service provider help the in-house IT team to build best practices. Hence, companies not only save costs and complete projects quickly but are able to improve the quality levels of their service offerings and hence add more value to their customers.
Therefore, it is best to consider co-sourcing mode of engagement.
There is an alternative to the traditional model. This is called co-sourcing. In this model, the IT supplier provides resources to supplement the in-house IT team. There is no loss of business control. Moreover, the resources of the IT supplier work with the in-house IT team. There is effective knowledge transfer. Other advantages are that the IT supplier provides additional resources during the peaks of demand. Similarly, they will also be able to roll back those resources during the troughs of demand. The resources of the IT supplier will have wide exposure to different IT environments, by virtue of their experience of working for many clients. Therefore, they will be able to meet the different requirements, easily. The IT supplier’s global resource pool will be of help in servicing clients in different countries and requirements in terms of different skills sets and operating environments.
This is also advantageous as compared to engaging contractors supplied by manpower consultants. There is no accountability on the part of the contractor. Similarly the resources of the contractor may leave at an extremely short notice. This can lead to loss of business control. It can impact project deadlines and client satisfaction levels.
Many companies have realised the invaluable benefits of availing the service of business ‘Business IT support’ through the co-sourcing model. The resources of the co-sourcing service provider help the in-house IT team to build best practices. Hence, companies not only save costs and complete projects quickly but are able to improve the quality levels of their service offerings and hence add more value to their customers.
Therefore, it is best to consider co-sourcing mode of engagement.